Return Policy

Return & Replacement Policy

At Beads n' Borders, customer satisfaction is our priority. While we do not offer returns or refunds for reasons other than product damage or wrong delivery, we are committed to resolving any genuine issues promptly.

✅ Eligibility for Replacement

We offer a free replacement under the following conditions:

You received a damaged product
You received the wrong item
You received a different size than what was ordered

Note: Minor manufacturing imperfections such as loose threads or slight color variation due to photography will not qualify for a return or replacement.

📦 Return/Replacement Process

To request a replacement:

Report the issue within 24 hours of receiving your parcel.
Share a 360° unboxing video that:
- Starts from the sealed package
- Clearly shows your name and address label
- Clearly highlights the defect or issue
- Is uncut, unedited, and recorded in good lighting

Requests without a valid unboxing video will not be accepted.

📌 Packaging and Proof Required

The product must be in its original packaging
A receipt or proof of purchase is required

🚚 Return Shipping

Please note:

We do not offer return pickups
If a return is approved, the customer is responsible for sending the item back to our address

⏳ Replacement Timeframe

Once the damaged/wrong product is received and verified, a replacement will be issued within 7 days.

📞 Contact Us

To start a return or for any queries:

📧 Email: beadsnbordersindia@gmail.com
📱 WhatsApp/Call: +91 9188023655

Items sent back to us without prior approval will not be accepted.

🔍 Please Inspect Your Order

We recommend checking your order immediately upon delivery. If you notice any issues, contact us right away so we can help resolve them quickly.

🚫 Not Considered Defects

Due to the nature of traditional and handcrafted products, some minor variations are expected and do not qualify as defects:

Small knots or thread bumps where threads are joined
Uneven threads connecting the border and body
Slubs (bundled threads common in weaving)
Minor gaps near woven motifs
Color bleeding on the pallu (common in powerloom sarees)
Loose threads in Bandhani sarees (from the tying/dyeing process)
Slight color variations due to lighting or device screen differences

Tip: If you're unsure about a product’s color or texture, feel free to contact us before placing your order for clarification.

🔄 How to Request a Return or Exchange

You may return your item in exchange for:

Store credit, or
Exchange for another product of equal or higher value

Steps to Initiate a Return:

Contact us at beadsnbordersindia@gmail.com within 3 days of receiving your order.
Once your return request is approved, ship the item back to us within 7 days.
The product must be unused, in its original packaging, and accompanied by the invoice.

💬 Questions? We're Here to Help

For any return or product-related queries, please reach out to us at:

📧 Email: beadsnbordersindia@gmail.com

We’re always happy to assist you and ensure a smooth shopping experience.